POLICIES
📦 Delivery Policy
At Onerios Sports Café, all meals are freshly prepared on order and delivered within Surat city.
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Orders are delivered within 60 minutes, subject to location, traffic, and order volume.
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Delivery slots may vary for meal subscriptions and will be communicated in advance.
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We currently deliver only within Surat.
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Please ensure accurate address and contact details to avoid delays.
If delivery is delayed due to unavoidable circumstances, our team will keep you informed.
🔄 Cancellation & Refund Policy
Since we deal in freshly prepared food, our policy is as follows:
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Orders once placed cannot be cancelled after preparation has started.
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Refunds are not applicable for change of mind or taste preferences.
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If you receive an incorrect item, damaged packaging, or quality issue, please contact us within 30 minutes of delivery with clear photos.
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Approved cases will be resolved through replacement or refund, at our discretion.
For subscription meals:
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Pausing or skipping must be done 24 hours in advance via your account or support team.
🔁 Subscription Policy (Meal Plans)
Our meal subscriptions are designed for convenience and consistency.
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Subscriptions can be weekly or monthly, based on your selected plan.
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Customers can pause, skip, or reschedule meals with prior notice.
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Subscription charges are billed in advance.
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Refunds are not applicable for meals already prepared or delivered.
We recommend managing subscriptions through your account dashboard or contacting our support team.
🔒 Privacy Policy
Your privacy matters to us.
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We collect only essential information such as name, phone number, address, and payment details to process orders.
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Payment information is handled securely through trusted payment gateways.
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We do not sell, rent, or share your personal data with third parties for marketing purposes.
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Customer data is used strictly for order fulfillment, communication, and service improvement.
By using our website, you agree to our privacy practices.
📜 Terms & Conditions
By placing an order on Onerios Sports Café, you agree to the following:
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All product images are for representation purposes; actual presentation may vary slightly.
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Prices, menu items, and availability are subject to change without prior notice.
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Onerios Sports Café reserves the right to refuse service in case of misuse or policy violations.
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Consumption of food is at the customer’s discretion; nutritional needs may vary by individual.
📞 Contact & Support
For any questions, concerns, or support:
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📲 Contact us via WhatsApp or phone
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🕒 Support Hours: As per café working hours
We’re always here to help 💚