POLICIES

📦 Delivery Policy

At Onerios Sports Café, all meals are freshly prepared on order and delivered within Surat city.

  • Orders are delivered within 60 minutes, subject to location, traffic, and order volume.

  • Delivery slots may vary for meal subscriptions and will be communicated in advance.

  • We currently deliver only within Surat.

  • Please ensure accurate address and contact details to avoid delays.

If delivery is delayed due to unavoidable circumstances, our team will keep you informed.

🔄 Cancellation & Refund Policy

Since we deal in freshly prepared food, our policy is as follows:

  • Orders once placed cannot be cancelled after preparation has started.

  • Refunds are not applicable for change of mind or taste preferences.

  • If you receive an incorrect item, damaged packaging, or quality issue, please contact us within 30 minutes of delivery with clear photos.

  • Approved cases will be resolved through replacement or refund, at our discretion.

For subscription meals:

  • Pausing or skipping must be done 24 hours in advance via your account or support team.

🔁 Subscription Policy (Meal Plans)

Our meal subscriptions are designed for convenience and consistency.

  • Subscriptions can be weekly or monthly, based on your selected plan.

  • Customers can pause, skip, or reschedule meals with prior notice.

  • Subscription charges are billed in advance.

  • Refunds are not applicable for meals already prepared or delivered.

We recommend managing subscriptions through your account dashboard or contacting our support team.

🔒 Privacy Policy

Your privacy matters to us.

  • We collect only essential information such as name, phone number, address, and payment details to process orders.

  • Payment information is handled securely through trusted payment gateways.

  • We do not sell, rent, or share your personal data with third parties for marketing purposes.

  • Customer data is used strictly for order fulfillment, communication, and service improvement.

By using our website, you agree to our privacy practices.

📜 Terms & Conditions

By placing an order on Onerios Sports Café, you agree to the following:

  • All product images are for representation purposes; actual presentation may vary slightly.

  • Prices, menu items, and availability are subject to change without prior notice.

  • Onerios Sports Café reserves the right to refuse service in case of misuse or policy violations.

  • Consumption of food is at the customer’s discretion; nutritional needs may vary by individual.

📞 Contact & Support

For any questions, concerns, or support:

  • 📲 Contact us via WhatsApp or phone

  • 🕒 Support Hours: As per café working hours

We’re always here to help 💚